Project Manager

Posted on: January 23, 2020


The Project Manager is responsible for project management and delivery for Pondera products and services across all lines of business in North America.  The Project Manager is specifically responsible for contributing to the development of, and managing  delivery of Statements of Work (SOW), Project Work Plans, Project Timelines, Project Staffing, Master Design Documents (MDD), System Security Plans (SSP), Data Use Agreements (DUA), Pondera Requirements and On-boarding Process (PROP), User Acceptance Testing (UAT), Training, weekly Project Status Meetings,  Project Go-Lives, SIU Review Calls, and Quarterly Software Updates and Model Tuning.   The Project Manager is part of a cross-functional team tasked with coordinating functional and technical teams to gather and validate project requirements, both internally and externally, in order to ensure the timely and successful delivery of Pondera projects.

Location: HQ – Folsom, CA


  • Manages delivery of multiple projects simultaneously across a portfolio of markets and verticals
  • Manages delivery of Statements of Work (SOW), Work Plans, Timelines, Staffing Plans, Master Design Documents (MDD), System Security Plans (SSP), Data Use Agreements (DUA), User Acceptance Testing (UAT), Pondera Requirements and On-boarding Process (PROP), and Training.
  • Manages Weekly Project Status Meetings and customer “go lives”
  • Manages delivery of Quarterly Software Updates, Model Tuning, and periodic SIU system review calls
  • Builds and maintains strong relationships with customer stakeholders
  • Develops a trusted advisor relationship with key customer executive sponsors
  • Ensures the timely and successful delivery of solutions according to customer needs and objectives
  • Communicates clearly the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
  • Participates in weekly internal Service Delivery calls
  • Records and tracks risks, issues, concerns, action items and works to ensure a timely resolution to Pondera customer’s satisfaction
  • Forecasts and tracks key project milestones
  • Assists with high severity requests or customer escalations as needed



  • A Bachelor’s Degree in criminal justice, healthcare, business, government administration or closely related field;
  • At least four years of experience in account or project management; OR
  • Equivalent combination of education and experience



  • None


  • Professional Project Manager (PMP)
  • Certified Scrum Master (CSM)
  • Six Sigma



  • Advanced knowledge and skills utilizing Microsoft Word, Excel, PowerPoint
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation, persuasion, and presentation skills
  • Strong problem-solving skills, with the ability to seek alternatives, new ideas, and/or approaches to problems, and develop and implement solutions
  • Strong oral and written communication skills, including the ability to effectively communicate with both business and technical users, and make presentations
  • Strong interpersonal skills, including the ability to maintain effective working relationships with individuals at all levels both inside and outside of the organization
  • Strong organization skills with the ability to effectively prioritize multiple tasks and meet agreed upon deadlines
  • Detail oriented
  • Ability to work independently and as part of a team
  • Ability to speak and be understood in English
  • Ability to treat confidential information with appropriate discretion


  • Experience in Government social service programs such as Medicaid, SNAP, Unemployment Insurance, Tax and Revenue, Eligibility, etc.
  • Experience utilizing project management tools such as MS Project or SmartSheets
  • High level technical skills related to cloud-based software, the Software Development Lifecycle, and Agile Development Framework
  • In-depth knowledge of state & local government
  • Experience managing SaaS project accounts



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Want to know more?

Contact us at Careers at PonderaSolutions dot com

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