SOCIAL SERVICES


“Pondera’s FraudCaster system has been instrumental for fraud and trafficking detection. The new case management system has improved business processes and data gathering for the 366B. As a result, Nevada’s investigation and recovery team is more efficient and effective.”

BILL STRONG – Chief of Investigations and Recovery,
Nevada Division of Welfare and Supportive Services


Compliance and Risk Analysis

Pondera’s system is used for compliance, financial exposure reporting, risk analysis, and fraud and waste detection across multiple social services programs including Temporary Assistance for Needy Families (TANF), the Supplemental Nutrition Assistance Program (SNAP), Women, Infants, and Children (WIC), and various facility and home-based programs. It is built to help our clients ensure that limited program dollars are delivered to those who are qualified to receive them.

The system includes alerts, geospatial maps, and prediction algorithms built specifically for social services programs and analyzes household composition, program regulations, service providers and facilities, individual transactions, and behaviors over time. It is used for ongoing program analytics and for eligibility validation.

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Identity Validation

Pondera’s system provides both identity verification, the process of ensuring the identity is real and valid, and identity authentication utilizing out-of-wallet questions based on public records information to ensure that individuals are “who they say they are” when applying to or re-certifying in the program.


Enrollment and Re-certification

Pondera can help automate and streamline the enrollment and re-certification process by combining data matches and historical program data. Case workers are able to focus on the households with the highest likelihood for eligibility errors. This prevents improper payments before they happen.


EBT Card Trafficking Detection

Pondera’s trafficking models were trained on some of the largest trafficking cases in US history and leverage eligibility, transaction, and third-party data to point investigators to the retailers and recipients most likely engaged in benefit trafficking.


Licensing

Pondera’s Facility Scorecard ranks and scores every licensed facility for risk potential. The risk scores are derived from the individual alerts and allow licensing teams to “stack rank” their providers to prioritize field reviews or investigations.


Reporting

Pondera’s reporting for social service programs includes configurable standard reports to track and trend a variety of metrics for both internal and external stakeholders. As an example, our Case Tracker FNS 366B report is integrated and automated and allows users to generate a 366B with the click of a few buttons instead of hours of painful data collection.


Your Role

Discover how analysts, investigators, and managers leverage Pondera’s system to improve efficiency and deliver results.

For Analysts

For Analysts

Pondera gives analysts the ability to view comprehensive program data, matched against third party data sources, and run through a series of procedural and predictive models.

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For Investigators

For Investigators

Pondera helps investigators, both in the field and in the office, to streamline workflows and easily track cases through cloud integration.

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For Managers

For Managers

Pondera’s CaseTracker allows managers to easily track and manage cases and case files, review detailed team performance metrics, and manage workflow through to case resolution.

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Solutions

Pondera ingests your program data, matches it against third party data sources, and then runs it through a series of procedural and prediction models to detect previously known and unknown anomalies and patterns.

FraudCaster®

FraudCaster®

Program data and 3rd party data are ingested and run through procedural and prediction models to detect previously known and unknown bad actors, schemes, and patterns. Data is vetted prior to analysis with our proprietary data profiler tool and assessed for completeness, efficacy, consistency, and usefulness.

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CaseTracker

CaseTracker

Fully-integrated investigative case management imports cases from the fraud detection module or other sources and uses workflow and rules engines to route cases through your resolution process. The mobile application allows field investigators to review, record, and track cases while in the field.

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DataResolver®

DataResolver®

Pondera analyzes the fitness of your data specifically for its use in fraud detection analytics. This includes completeness, referential integrity, usability, and stability to identify specific problems in client and third-party source data.

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Our industry experts are happy to provide an in-person or web conference overview that is customized to your organization and your needs.

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